This privacy policy informs you of your choices and our practices regarding any personal information you provide to us. Your use of “QCPLAY Game Products” distributed by QC-GAME DIGITAL TECHNOLOGY (HONGKONG) CO., LIMITED or any of its subsidiaries and affiliates (collectively, “QCPLAY”, “we” or “us”) involves the collection and use of your personal information. It is important for you to understand how this happens and how you may control it.
THE MINIMUM AGE TO PLAY QCPLAY GAME PRODUCTS IS 10（IN THAILAND）/13(IN SINGAPORE/UNITED KINGDOM/UNITED STATES) /18（IN INDONESIA）/18(IN AUSTRALIA/CANADA) /16(EUROPEAN ECONOMIC AREA/SWITZERLAND), OR OTHERWISE SPECIFIED BY THE LAWS AND REGULATIONS OF YOUR COUNTRY OR REGION OF RESIDENCE. WE WILL NOT KNOWINGLY COLLECT PERSONAL DATA FROM CHILDREN UNDER THIS AGE. INSOFAR AS CERTAIN COUNTRIES APPLY A HIGHER AGE OF CONSENT FOR THE COLLECTION OF PERSONAL DATA, WE REQUIRE PARENTAL CONSENT BEFORE PERSONAL DATA ASSOCIATED WITH IT COLLECTED. WE ENCOURAGE PARENTS TO INSTRUCT THEIR CHILDREN TO NEVER GIVE OUT PERSONAL INFORMATION WHEN ONLINE.
In the event of a merger, acquisition, reorganization, bankruptcy or other similar event, we will make an announcement in advance, disclose the details of the event and information about the successor, and with the express consent of you or your guardian again, your personal data may Transfer to the successor of QCPLAY. We may periodically modify, adjust or revise the terms of this privacy policy. The updated terms will be announced to you , and obtain your consent again. You agree to check the new terms regularly. If major clause changes are involved, we will make an announcement in advance.
(1) Data We Collect and Process
(i) Data you choose to give us (data collected through automated electronic interactions and application usage data.and/or game-related preferences)
(2)Data we collect automatically
(i) Data about game progressions and any use of QCPLAY Game Products
(ii) Internet Protocol (“IP”) address
(iii) Data about your device, such as your device ID, device name, device type, operating system, advertising ID, MAC address, CPU, language, network type, operator and the type of browser
(iv) General location data (manually selected by you)
(v) Transaction information: including top-up and consumption records and other transaction-related information, used to protect the safety of users' virtual goods and provide customer service staff with information to support the handling of disputes when they arise. However, we do not and cannot obtain sensitive transaction information such as payment passwords
(vi) Nickname, email, login information, time zone settings, APPLE ID FA, game platform, game version, mobile and hardware identifiers, device event information, crash reports, subtitle settings, game score, game metrics, achievements, rankings, game time, feature usage, scores and progress, purchase status, timestamp, session time, status of sending challenges or gifts to other users, and platform number of friends.
(vii) Data received when logging in with a third-party platform account: nickname, username, friends list, email address, location information, language, device ID and purchase history.
(3)Data we get from our contractors
(i) Data to fight cheating (such as refund abuse)
(ii) Data from payment methods that help the QCPLAY run on (such as to verify and confirm payment)
To make the Service work.
To perform the contract, we process data necessary to
(i) Operate the Service
(ii) Verify and confirm payments
(iii) Send you Service-related communications
To make the Service more suitable for our players.
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
(i)Update and develop player profiles
(ii)Develop and improve the Service and player experience
(iii)Manage our relationship with you
(iv)Customize your Service experience
(v)Respond to your comments and questions and provide player support
(vi)Provide you QCPLAY offers in the Service as well as in other websites and services, and by email
(vii)Send you related information, such as updates, security alerts, and support messages
In addition to QCPLAY and/or its affiliates, other parties may also access your personal data in the following situations. You acknowledge that you have foreseen and agreed to the occurrence of such disclosure when you provide your personal data.
(1)Competent Authorities
We may provide a certain portion of your personal data to judicial or administrative authorities as so requested. Besides, we may disclose a certain portion of your personal data within a strictly limited scope of recipients when we reasonably think it is necessary to protect us, our users or a portion of the public.
In addition to be required by applicable laws, we reserve the right to disclose your personal data in the cases if we, in our good faith, believe that disclosing such data is necessary to identify, contact, or bring legal action against you, if (a) you are violating any agreements between us, such as the Terms of Service and this Privacy Policy or otherwise damage us; (b) you are infringing third parties’ rights and interests (including but not limited to intellectual property rights); and/or (c) we believe that it is necessary to prevent fraud or other illegal activities.
(2)Third-Party Contractors
QCPLAY works with a number of (if any) social media contractors, advertising serving contractors, analyzing contractors, payment contractors, fraud-detection contractors and other third-party contractors on or through our services. We do not sell your personal data and only share non-personally identifiable, aggregated, and public data with third parties.
Besides, such contractors may use cookies, web beacons, and/or other tracking technologies to collect or receive data about you and might claim controller rights over your personal data. For example, users purchasing products or services will be required to provide additional data to third party payment contractors. Such third-party payment contractors may collect, process, retain your data to process payments and resolve subsequent payment disputes and inquiries.
Please be aware that we cannot control the activities of such third parties, and we cannot guarantee that they adhere to the same privacy policy as we do. Since those contractors may access your data as data controller and operate under their own privacy policies, we strongly encourage you to check their privacy policies on their official websites and learn more about their data processing practices.
List of third-parties：
| Name of the SDK | Purpose of personal data collecting and processing | Privacy policy |
|---|---|---|
| To log in our services and share your game experience | https://www.facebook.com/about/privacy/previous | |
| To gain game revenue | ||
| To place advertisement | ||
| To log in our services and pay | https://policies.google.com/privacy | |
| To place advertisement | ||
| To gain game revenue | ||
| APPLE | To log in our services and pay | https://www.apple.com/legal/privacy/en-ww/ |
| To log in our services | ||
| LINE | To log in our services | https://line.me/en/terms/policy/ |
| AIHelp | To contact with our customer service | https://aihelp.net/privacypolicy/ |
| Appsflyer | To distinguish users | https://www.appsflyer.com/legal/privacy-policy/ |
| To log in our service and share your gaming experience | https://twitter.com/en/privacy | |
| TikTok | To share your gaming experience | https://www.tiktok.com/legal/privacy-policy |
| To share your gaming experience | https://help.instagram.com/519522125107875 | |
| ThinkingData | To share game behavior | https://docs.thinkingdata.cn/ta-manual/latest/installation/installation_menu/privacy.html#children-s-privacy |
| ironSource | To place advertisement | https://developers.is.com/ironsource-mobile/air/ironsource-mobile-privacy-policy/#step-1 |
| Firebase | To distinguish users and place advertisement | https://firebase.google.com/policies/app-indexing#privacy_and_security |
| JPush | To push In-game messages | https://www.jiguang.cn/license/privacy |
The user data we collected above is stored in Singapore and America.
We will only store your information as long as necessary to fulfill the purposes for which the information is collected and processed or — where the applicable law provides for a longer storage and retention period — for the storage and retention period required by law. After that your Personal Data will be deleted, blocked or anonymized, as provided by applicable law.
Our Service is global by nature and you are aware and agree that your anonymized personal information may be transferred to, stored in, and processed by affiliated companies, subcontractors and/or QCPLAY partners, located in third countries/outside the country where you live or work. In order to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. Different countries may have different data protection laws than your own country, we will take steps according to applicable laws and regulations in your country to ensure that your personal information is adequately protected within the data process location in accordance with this Privacy Policy and applicable laws.
We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. Our group companies have information security and access policies that limit access to our systems and technology. We also protect data through the use of technological protection measures such as encryption. Your personal information will remain subject to our technical and organizational controls and our policies and procedures (including this Privacy Policy).
Unfortunately, the internet is not completely secure. Although we will do our best to protect your personal information, any such transmission of your information is at your own risk. We will make every effort to protect your personal information to the maximum extent possible using the security solutions allowed by available technology and notify Users of a data breach pursuant to applicable laws.
According to the applicable laws and regulations in the country or region where you live or work, you may have a right to access, rectify, erase, object, or restrict processing for all your personal data processed by QCPLAY, as well as the right of data portability. Pertaining to the marketing or promotional communications, you may opt-out of receiving such communications in accordance with the instructions therein, such as email provided to us.
7.1 Right of Access.
You have the right to access your Personal Data that we hold about you, i.e., the right to require free of charge (i) information whether your Personal Data is retained, (ii) access to and/or (iii) duplicates of the Personal Data retained. You can use the right to access your Personal Data through the Privacy Dashboard. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.
7.2 Right to Rectification.
If we process your Personal Data, we shall endeavor to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can change the information you provided via the Privacy Dashboard.
7.3. Right to Erasure.
You have the right to obtain deletion of Personal Data concerning you if the reason why we could collect it (see section 2. above) does not exist anymore or if there is another legal ground for its deletion.
We will keep your data for as long as your account is active unless deletion in accordance with your request.
In the case you request to remove or delete your personal data, we will retain your data as long as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and/or enforce the agreements between us. Please note that the removal or deletion of any of your data may result in the termination of some of our applicable services.
Due to technical limitations, we cannot delete only part of your personal information. If you exercise the right to delete, we will delete all your personal information under the account, which cannot be recovered. We will delete your personal information without undue delay within one month of receipt of the request. For details, see [7.7 Right to Cancel Your Account]
7.4 Right to Object
When our processing of your Personal Data is based on legitimate interests according to this Privacy Policy, you have the right to object to this processing. If you object, we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing as described in applicable laws; in particular if the data is necessary for the establishment, exercise or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.
7.5 Right to restriction of processing of your Personal Data
You have the right to obtain restriction of processing of your Personal Data under the conditions set out in applicable laws.
7.6 Right to Personal Data portability
You have the right to receive your Personal Data in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller under the conditions set out in applicable laws. QCPLAY makes your Personal Data available in structured HTML format through the Privacy Dashboard as described above.
7.7 Right to Cancel Your Account
Due to the particularity of game products, the game account contains your game experience, game level, game virtual items, etc. In order to avoid malicious logout caused by the theft of your game account, we provide you with a way to cancel your account. If you meet and agree with the terms of the condition to cancel your account and the relevant laws and regulations.
AFTER YOUR ACCOUNT IS CANCELLED, WE WILL STOP PROVIDING YOU WITH ALL OR PART OF OUR SERVICES, AND WILL DELETE OR ANONYMIZE YOUR PERSONAL INFORMATION ACCORDING TO YOUR REQUEST, UNLESS OTHERWISE PROVIDED BY LAWS AND REGULATIONS. ONCE THE RELEVANT INFORMATION IS DELETED OR THE ACCOUNT IS CANCELLED, IT CANNOT BE RECOVERED, PLEASE OPERATE WITH CAUTION.
To exercise any of these rights, please contact us. We will respond to such requests without undue delay and generally within 15 Days. We may ask that you provide further information or complete a form in connection with a request. We will work with third parties to which we have transferred your personal information as appropriate to fulfill your request. We may not be able to fulfill requests that would interfere with rights of others (e.g., where providing personal information would reveal information about another person) or our rights (e.g., where we have an independent basis for processing, or the information includes our trade secrets or intellectual property).
* If there are special provisions provided by applicable laws (including but not limited to PDPA, Electronic Information Law, etc.) and regulations in the country where you live or work, we will process your personal data in accordance with local applicable laws.
If you have questions or wish to make a complaint about how we process your personal information, please contact us and we will endeavor to deal with your request as soon as possible.
Southeast Asia: feedback.global.play@gmail.com
North America, European, UK: Qingciofficial@qcplay.us
If we make any material changes to this policy, we will post the updated policy here and notify our users.
Your use of the Services after QCPLAY changed this Privacy Policy shall signify that you agree with these changes unless there are significant changes regarding your rights, in which case we will notify you in advance and acquire your consent . If you do not accept changes made to this Privacy Policy, please refrain from using the Services.
Some jurisdictions’ laws contain additional terms for users of the Game Services, which are set out in this section.
If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our privacy policy above.
If you are dissatisfied with our response to your request for access to, correction, or erasure of your personal information or your privacy complaint in respect of your personal information, you may contact the Agency for Access to Public Information at: Qingciofficial@qcplay.us
While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, by providing us your personal information and by using the Game Services, you consent to the transfer of your personal information to a jurisdiction where privacy laws may not offer the same level of protection as the laws that may apply in Argentina.
We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third-party recipients.
You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at Qingciofficial@qcplay.us
You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Game account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at Qingciofficial@qcplay.us
If you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Game.
Where practicable, we will give you the option of not identifying yourself or using a pseudonym when registering an account on or using the Game Services. You acknowledge that if you do not provide us with your personal information, we may be unable to provide you with access to certain features or sections of the Game Services, including social media integration and in-Game purchases.
While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third-party recipients and so cannot guarantee that they will comply with those privacy laws.
This section applies to users located in Brazil:
This privacy policy is provided in Portuguese for users located in Brazil. In case of dispute, the Portuguese version of this privacy policy shall prevail.
Whenever we use your personal information based on your consent, you may revoke the consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact us at Qingciofficial@qcplay.us. This may affect our provision of the Game services to you.
If you are under the age of 18, you should not use the Game Services for any purpose without first obtaining parental/guardian agreement to this privacy policy (both for themselves and on your behalf). We do not knowingly collect personal information from any children under the age of 18 without such consent. Please contact our Data Protection Officer if you believe we have any personal information from any children under the age of 18 without such parental/guardian consent – we will promptly investigate (and remove) such personal information.
BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORIZE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES AND TRANSFERRING TO COUNTRIES OTHER THAN BRAZIL, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.
This section applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).
Over the past 12 months, we may collect and disclose the following categories of personal information from or about you or your device:
We collect your personal information for the following purposes:
For additional information about what each type of personal information is used for, see the chart in the main portion of the privacy policy.
We disclose personal information to the following types of entities:
If you are a California resident, you have the right to:
We aim to fulfil all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.
First, you may wish to log into your account and manage your data from there. If you are a California resident to whom the CCPA applies, you may also exercise your rights, if any, regarding other data by contacting us at Qingciofficial@qcplay.us.
If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at Qingciofficial@qcplay.us. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.
Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this privacy policy.
Language
This Privacy Policy is provided in Spanish for users located in Colombia. In case of dispute, the Spanish version of this Privacy Policy shall prevail.
How We Use Your Personal Information
From the entry into force of this Privacy Policy, at the time of the collection of your personal data, we will request your prior authorization, by informing you about the specific purposes of the processing of your personal data for which such consent is obtained under the Privacy Policy.
Your authorization may be expressed (i) by writing, (ii) orally or (iii) through unequivocal conducts that allow us to reasonably conclude that your authorization was granted, such as the act of accepting the Privacy Policy. We may keep evidence of said authorizations, while respecting the principles of confidentiality and privacy of information.
Your Rights
As a data subject you have certain rights, including (i) to access, update and rectify your personal data; (ii) to request a copy of the consent you have given us; (iii) to be informed about how we have processed your personal data; (iv) to file claims before your country’s data protection authority; (v) to revoke the consent you have given us to process your personal data, unless the processing is based on compelling legitimate grounds or is needed for legal reasons; (vi) to ask for the suppression of your personal data (right to erasure); and (vii) to freely access your information.
You can contact us Qingciofficial@qcplay.us if you want to exercise any of these rights through our contact information of this Privacy Policy.
Proceedings For Exercise of Your Rights
Queries (rights to access): You can file queries regarding the processing of your personal data by us.
Claims (right to correction and erasure): You have the right to file claims in relation to the processing of your personal data by clearly describing the facts that give rise to your claim.
Your Rights
Instructions for the processing of your personal data after your death
You have the right to provide us with general or specific instructions for the retention, deletion, and communication of your personal data after your death.
The specific instructions are only valid for the processing activities mentioned therein and the processing of these instructions is subject to your specific consent.
You may amend or revoke your instructions at any time.
You may designate a person responsible for the implementation of your instructions. This person will be informed of your instructions in the event of your death, and be entitled to request their implementation from us. In the absence of designation or, unless otherwise provided for, in the event of the death of the designated person, their heirs will have the right to be informed of your instructions and to request their implementation from us.
When you wish to make such instructions, please contact us at Qingciofficial@qcplay.us.
Age Restrictions
Parental consent is required for children under the age of 18 years to use our services.
Sensitive Personal Information
Sensitive Personal Information under local law includes passwords, financial information (such as bank account, credit card, debit card or other payment instrument details), biometric data, physical or mental health, sex life or sexual orientation, and/or medical records or history, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.
Sharing Of Your Sensitive Personal Information
Where we permit any third parties to collect and use Sensitive Personal Information, we shall use reasonable measures to ensure that the third parties do not further disclose the Sensitive Personal Information to the extent required by applicable laws.
Withdrawal Of Consent
To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at feedback.global.play@gmail.com Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.
By accepting and consenting to this privacy policy, you agree that we may collect, use and share your personal information in accordance with this privacy policy, as revised from time to time. If you do not agree to this privacy policy, you must not access or use our services and we have the right to not provide you with access to our services.
If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on the Game and use the Game Services.
You have the right to access your personal information stored in our Game from time to time in accordance with applicable data privacy laws and regulations in Indonesia.
In the event we fail to maintain the confidentiality of your personal information in the Game, we will notify you through the contact information provided by you or via the Game, to the extent required by local laws and regulations.
We will retain your personal information in line with legal requirements.
If you fail to explicitly express your objection to any amended version of this privacy policy within fourteen (14) days of the date the relevant amended version of this privacy policy is made available , you will be considered as having accepted the changes and agreed to the new privacy policy. However, you may stop using or accessing our Service by unsubscribing or ceasing your use of the Game Services at any time, if you cease to agree with the amended privacy policy.
You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).
If you are under the age of 18, please do not use the Game Services.
In the event you are agreeing to this privacy policy in order for a minor to access and use the Game Services, you hereby consent to the provision of personal information of the minor to be processed in accordance with this privacy policy and you personally accept and agree to be bound by the terms in this privacy policy. Further, you hereby agree to take responsibility for the actions of such minor, and that minor’s compliance with this privacy policy.
Right of access: You have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law.
When handling a data access request, we are permitted to request for certain information to verify the identity of the requestor to ensure that he/she is the person legally entitled to make the data access request.
Right of correction: You may request for the correction of your personal information. When handling a data correction request, we are permitted to request for certain information to verify the identity of the requestor to ensure that he/she is the person legally entitled to make the data correction request.
Right to limit processing of your personal information: You may request to limit the processing of your personal information by using the contact details provided above. However, this may affect our provision of the Game Services to you.
To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.
feedback.global.play@gmail.com
This section applies to users located in New Zealand:
We take reasonable steps to ensure that third party recipients of your personal information located outside New Zealand handle your personal information in a manner that is consistent with New Zealand privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third-party recipients.
You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at Qingciofficial@qcplay.us
You have the right to request the correction of any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at Qingciofficial@qcplay.us.
If you are under the age of 16, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Game Services.
If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).
While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third-party recipients and so cannot guarantee that they will comply with those privacy laws.
You must be at least 18 years of age to be able to use the Game Services.
You are entitled to the following rights:
By consenting to this Privacy Policy, you consent to us:
collecting and processing your personal information as described in the section “WHY DO WE COLLECT YOUR PERSONAL DATA” above;
sharing your personal information with third parties, companies within our corporate group, and a third party that acquires all or substantially all of us or our business, as described in this Privacy Policy and for the purposes stated herein; and
transferring or storing your personal information in destinations outside the Philippines as described in the section “DATA RETENTION” above.
By clicking the button to proceed, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, Indonesia, the People’s Republic of China and the United States.
You have the right to access your personal information, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at feedback.global.play@gmail.com.
You have the right to correct any of your personal information that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact feedback.global.play@gmail.com.
Our designated data protection officer for the purposes of compliance with the Personal Data Protection Act 2012 can be contacted at feedback.global.play@gmail.com.
By accepting this privacy policy, you acknowledge that you have read, understood, and agree to this privacy policy. If you do not agree with this privacy policy, you must not use the Game Services.
You may request us to discontinue, to restrict the use or provision of, and/or to request for data portability of any and all of your personal information which is stored by us, to the extent provided by the Act on the applicable data privacy laws and regulations in Thailand, including the Thai Personal Data Protection Act. When you wish to make such requests, please contact us at feedback.global.play@gmail.com
We will give you notice of any material changes to this privacy policy, and give you an opportunity to reject such changes, failing which the changes will become effective as stated in the notice.
By accepting this Privacy Policy, you expressly authorize us to collect, use, store, and process your personal data, including disclosing to third parties and transferring to countries other than Ukraine, to the extent and for the purpose provided by this Privacy Policy.
Before you officially start the next account cancellation process, please read, fully understand and agree to this Agreement (hereinafter referred to as "this Agreement"), especially the bold terms. When you click the next step, it is deemed that you have agreed to and abide by the entire content of this agreement.
YOU SHALL HAVE THE CIVIL CAPACITY REQUIRED BY YOUR ISSUING REGION OR YOUR ISSUING REGION IN ACCORDANCE WITH THE CONDUCT OF YOUR SIGNING THIS AGREEMENT. IF YOU DO NOT HAVE THE APPROPRIATE CAPACITY FOR CIVIL CONDUCT, PLEASE READ AND ACT ACCORDINGLY IN THE COMPANY OF YOUR GUARDIAN, AND MAKE SURE THAT THE GUARDIAN AGREES WITH ALL YOUR ACTIONS. IN THIS CASE, YOU AND YOUR GUARDIAN SHALL BEAR ANY AND ALL CONSEQUENCES ARISING THEREFROM IN ACCORDANCE WITH THE RELEVANT PROVISIONS OF THE LAW.
In order to ensure the smooth completion of the logout, please do not use this account to log in the products and services associated with the account during the processing of the account cancellation application stipulated in this agreement, otherwise you will be deemed to have revoked the account logout.
You understand and agree that any and all consequences that may arise after the cancellation of your account will be borne by you, including but not limited to:
1.1. AFTER THE ACCOUNT IS CANCELLED, YOU WILL NO LONGER BE ABLE TO LOG IN/USE ANY PRODUCTS AND SERVICES ASSOCIATED WITH THIS ACCOUNT, NOR RETRIEVE ANY CONTENT AND INFORMATION ADDED OR BOUND THROUGH THIS ACCOUNT, AND YOU WILL NO LONGER BE ABLE TO REGISTER WITH THE SAME REGISTRATION INFORMATION (MOBILE PHONE NUMBER, THIRD-PARTY ACCOUNT, ETC.) WITHIN 15 DAYS AFTER THE ACCOUNT IS CANCELLED. 15 DAYS LATER AFTER YOUR ACCOUNT IS CANCELLED, IT CANNOT BE RECOVERED. EVEN IF YOU APPLY FOR REGISTRATION WITH THE SAME REGISTRATION INFORMATION (MOBILE PHONE NUMBER, THIRD-PARTY ACCOUNT, ETC.), THE ACCOUNT AT THIS TIME WILL BE DEEMED AS A NEW REGISTRATION BY DEFAULT. we kindly remind you to back up the content and information that need to be backed up before applying for cancellation.
1.2. Except as otherwise provided by laws and regulations of your country/region or this Agreement, after the account is canceled, all content, information, data and records under all products and services you log in and use through the account will be deleted or anonymized. You will not be able to retrieve the above-mentioned content, information, data and records, nor will you have the right to ask us to do so. Such content, information, data or records include but are not limited to: (1) your personal information under the account, including mobile phone number, password protection and other personal information; (2) the company's related products / services you have used under this account, including but not limited to game characters, virtual props, avatars, nicknames, achievements, recharge and consumption records, geographic location, chat records, etc.; and (3) all other contents, information, data and records under the account.
1.3. Please be aware that if the account is canceled, all income / rights and interests under the account will be cleared, except as otherwise provided by laws and regulations of your country/region. Accordingly, we would like to remind you that before you cancel this account, please properly deal with your game revenue or make sure that the relevant game revenue has been settled. Once you cancel this account, if there is still game revenue under this account (including the game revenue generated during the use of this game and possibly generated in the future), you are deemed to have voluntarily waived the game income / rights and interests, and we have the right to remove all game revenue / rights under this account, and any and all consequences arising therefrom shall be borne by you.
You understand and agree to waive the income / rights generated but not yet consumed during the use of the relevant products and services under this account and the expected benefits / rights that may be generated in the future by canceling your account, you agree that we will not be required to restore or compensate for such benefits / rights, including but not limited to:
(1)game membership rights and interests, grades. All data related to the growth and upgrading of game characters
(2)virtual items such as virtual currencies and virtual props that have not yet been used in online games (such as card coupons, gold coins, diamonds, props, etc.)
(3)purchased services that have not yet expired;
(4)revenue from other games that have been generated but not consumed or expected game revenue in the future, etc.;
(5)future income / rights and interests of your published content under this account; and
(6)any other rights and interests that have been generated but not yet consumed under this account or expected benefits that may arise in the future.
1.4. Upon cancellation of this account, the user agreement you signed with us relating to the game will be terminated (except for those that have been agreed to continue to take effect). However, the termination of these agreements does not affect your liability for using the game service before the account is canceled. You are still responsible for the use of this game service before the cancellation of your account, including, but not limited to, liability for breach of contract, liability for damages and performance obligations.
1.5. Other (possible) consequences arising from account cancellation.
Before you apply / continue to apply for cancellation from us, in order to protect your account security and related rights and interests, you need to check and ensure and promise that the account you apply for cancellation has met the following conditions at the same time, including, but not limited to:
2.1. The account is legally owned and logged in by you, and complies with the user agreement and the relevant rules and regulations on the account.
2.2. The account is in a safe state:
(1)the account is in normal use and is not in the period of illegal handling (meaning that the account is blocked and other measures taken for violating game-related agreements and rules). And there is no risk of being stolen or blocked;
(2)there are no outstanding complaints or reports during the period of applying for cancellation;
(3)the account is not illegally checked or restricted during the period of applying for cancellation; and
(4) the account has no abnormal login record and no other security risks in the last month.
2.3. There are no assets (or negative equity) in the account, and the game income has been settled or properly disposed of, including but not limited to coupons, diamonds, gold coins, props, experience cards, members' rights and interests and other game income. Please handle your game revenue properly.
2.4. There are no outstanding orders in this account: including, but not limited to, orders related to virtual currencies, virtual props and peripheral goods of online games based on this account. If the account has enabled the "Auto Renewal / Auto subscription" function,PLEASE MAKE SURE THAT YOU HAVE CANCELED THE "AUTO RENEWAL / AUTOMATIC SUBSCRIPTION".
2.5. There are no unresolved disputes in the account and its contents, including but not limited to complaints and reports, investigation by issuing local authorities, arbitration, litigation and other disputes.
2.6. Other conditions that should be met.
You can try to solve the above problems by yourself. If you can't handle it or have any doubts during the process, you can contact our company's customer service for assistance.
Southeast Asia: feedback.global.play@gmail.com
North America, European, UK: Qingciofficial@qcplay.us
3.1. You are required to log out on the relevant function settings page in the game in accordance with our official logout procedures and operating guidelines.
3.2. You have agreed to all the contents of this Agreement; at the same time, you have checked and confirmed that all the conditions necessary for cancellation under Article 2 of this Agreement have been met.
3.3. After you have completed paragraph 2 of Article 3 above, in order to further protect your relevant legitimate rights and interests, we have the right to verify whether you meet some or all of the cancellation conditions stipulated in Article 2 of this Agreement as appropriate. In order to protect your account security and property rights and interests, we have the right to authenticate the cancellation application to determine that you are the authorized user of the account. If, after a comprehensive judgment, we find that the account does not meet the requirements for cancellation, or if the authentication fails, your logout may fail, you can follow our guidelines or contact customer service for assistance. Even if we judge that you meet the conditions for cancellation, it is based on your promise (that is, your own commitment to ensure that your account meets the above conditions for cancellation). It is still your own responsibility for ensuring that your account meets the above conditions for cancellation, and we do not bear the corresponding legal liability.
4.1. This Agreement is an integral part ofTERMS OF USE and applies to all products and services of QCPLAY. Matters not covered in this Agreement shall apply to theTERMS OF USE. At the same time, you acknowledge and agree that even if your account of the game is canceled, it will not reduce or relieve you of your (possible) liability under relevant laws and regulations, relevant agreements, rules, etc.
4.2. If there are any problems you can't handle during the account cancellation process or if you have any doubts in the process, please feel free to contact our customer service for assistance
Southeast Asia: feedback.global.play@gmail.com
North America, European, UK: Qingciofficial@qcplay.us